Yes, a Connect card can be linked to the Paratransit account and will serve as a Paratransit ID. If you purchase your Connect card at STA Plaza or order one online, make sure you call Paratransit to link your Connect card to your Paratransit account. (509) 328-1552, TTY 711.
Paratransit is a wheelchair-accessible shared ride transportation service for individuals whose disability prevents them from using the regular fixed route buses. This means that a person must be unable, because of a disability, to get to or from the bus stop, get on or off a lift or ramp equipped bus, or successfully travel by bus to or from the destination. To find out more, view the Paratransit Eligibility page.
Eligibility is based on limitations to an individual’s abilities, not just the presence of a disability.Age or the inability todrive are not qualifying factors in and of themselves.All of Spokane Transit’s regular buses are fully accessible and equipped with ramps in order to board passengers who use wheelchairs.
If your trip begins early in the morning or ends late at night, ask the Paratransit Reservationists to help you identify the corresponding pick-up/drop-off times that will most closely meet your travel needs. Call 509-328-1552 for trip reservations.
Please note that your reservation times also will depend on the length of your trip. Paratransit hours of service are comparable to the bus routes hours of service, as required by the Americans with Disabilities Act.
Holiday service is the same as Sunday service. Learn more here.
NEW TECHNOLOGY:Use your smart phone to receive real time arrival and departure times for Paratransit rides. Get signed up withPass Web.
Spokane Transit provides a Paratransit Rider Handbook with all the information our paratransit passengers need.View the handbook onlineor request a hard copy from us at 509-328-1552 or by sending us a message here.
Paratransit usersmay now cancel a trip up to ONE (1) hour before your scheduled pick-up time. Please continue to make trip cancellations as far in advance as possible by calling 509-328-1552.
Anapplication for service is required. The application includes a section for verification of your disability from a licensed medical or mental health professional.
It is necessary to complete an application form if you wish to use the paratransit vans. You may obtain an applicationhere, by calling 509-328-1552 or by writing to:
Paratransit Applications
Spokane Transit
Paratransit
1230 W Boone Avenue
Spokane, WA 99201
An applicant will receive an eligibility determination within 21 days of completing the eligibility process. Recertification of eligibility will occur periodically.
Single-ride fare for paratransit is $2.00 each way. Paratransit customers are welcome to schedule a guest (or guests if space is available) to bring on a trip. Each guest also pays $2.00 each way. Paratransit customers may register to bring a Personal Care Attendant (PCA) on a trip. PCAs ride free.
Under the Americans with Disabilities Act of 1990 and STA’s Rules of Conduct, when a customer establishes a pattern or practice of No-Shows for Paratransit trips, he/she risks suspension from service for a period of time.
A pattern or practice of No-Shows is automatically established when a customer fails to cancel three (3) or more trips during a monthly period and has been charged a No-Show for 10% or more of his/her trips for the month.
To review the entire No-Show Policy, click here.
Riders can pay the fare using cash or a Connect card. For information about the different fare options currently available, visit here or call the customer service department at 509-456-7277 or TTY: Relay 711.
Click the link to view a map ofthe currentParatransit Service Area. Spokane Transit Paratransit service is only provided inside the Paratransit Service Area. If you are unsure if your current address is inside the Service Area, call 509-325-6052 for information. Paratransit eligibility is not based on your address. Even if your current residence is outside the Service Area, you may still meet the eligibility requirements for Paratransit. You would be able to use Paratransit for all eligible trips that begin and end within the Service Area.
All Paratransit trips must begin and end within the Paratransit Service Area. At present, this includes most of the areas in the cities of Cheney, Medical Lake, Airway Heights, Liberty Lake, Millwood, Spokane, and Spokane Valley. Fairchild Air Force Base and Spokane International Airport also are served.
The Paratransit service area is comparable to the area served by the regular, fixed-route bus system and conforms to the Americans with Disabilities Act. The service area is a corridor whose width extends ¾ of a mile on each side of and around each fixed route. However, the Paratransit service area never extends beyond Spokane Transit’s official boundary – the Public Transportation Benefit Area.
Each year, Spokane Transit evaluates the regular fixed-route service and makes changes. Changes that increase or decrease the areas served by the fixed-route buses will be mirrored by changes to the Paratransit service area. Hours of service may change only when the hours of fixed route service increase or decrease. To view the most recent or upcoming changes to fixed route service, visit spokanetransit.com/change or call 509-328-RIDE (7433) for more information.
